General conditions


RENTAL CONDITIONS

1- DOWN PAYMENT

To confirm a booking/option, 25 % of the price of the rental period/contract has to be paid at the latest 4 days after the invoice date. The prepayment binds Riviera Holiday Homes as well as the customer to the order. If Riviera Holiday Homes does not receive the prepayment within 4 days, the booking/option will be cancelled.

2- CONTRACT

When payment is received, the contract confirms the booking.

3- FINAL PAYMENT

Contract is agreed less than 1 month prior to the arrival date the full rental amount has to paid at once, in order to confirm the booking. When full payment has been received, Riviera Holiday Homes will send an arrival-voucher to the client with agreement details, all practical issues such as address, telephone, when and where to pick up and to return the keys to the rental apartment/villa.

4- PRICE

The price announced on the website RivieraHolidayHomes.com comprises the administration fee and the final cleaning. In France tourist have to pay a holiday tax to the local authorities in Euros. This fee as well as other extra services such as rental bed linen, towels, baby cot, airport key pick up, charges for telephone and electricity etc. are charges that come in addition to the announced price on the Internet site.

5- ASSURANCE

The agency RIVIERA HOLIDAY HOMES has subscribed to LOCPLUS, an insurance contract taken out by PM Conseil Assurances with the companies L’Européenne d’Assurances and Thélem Assurances. The tenant will have, for all stays up to 3 months’ long, a cancellation insurance as well as civil liability insurance in regard to the owner of the rental property, according to the clauses stated in, to this contract, appended document.

6- CANCELLATION POLICY – IF CASE OF A CANCELLATION THAT IS NOT COVERED BY THE CANCELLATION INSURANCE:

In case of a cancellation of a confirmed booking and in case the reason of the cancellation cannot be taken in consideration by the cancellation insurance company.

If the cancellation takes place more than 40 days before arrival date, 25% of the total rental price will be taken.
If the cancellation takes place between 40 to 15 days prior to the arrival date, 80% of the total rental price will be taken.
If the cancellation takes place 15 days or less prior to the arrival date, 100% of the total rental price will be taken.

7- MECHANICAL, ELECTRIC AND TECHNICAL FAILURES

Riviera Holiday Homes cannot be held liable for any unforeseen mechanical, electrical and technical failures such as television, cable service, internet connection, satellite television, appliances, air-conditioning etc. We will endeavor to fix or replace machines in the event of failure as quickly as possible. Compensation will be offered as we consider appropriate for the level of disappointment incurred for such failures. Should we offer refunds or alternative accommodation this will be at our absolute discretion. Where Wi-Fi is advertised in our properties, access is free unless stated otherwise. However, we offer no guarantees that the internet connection will be available for the duration of your stay. We cannot be held responsible for the non-compatibility of your laptop with the modem.

8- COMPLAINTS

In case of a complaint concerning the rental object during the renting period, the renting party has to inform Riviera Holiday Homes or its local representative in the form of office/agent, immediately and within 72 hours after the point of take over about the discrepancy. If the renting party is not satisfied with the solution that is offered, the renting party shall contact Riviera Holiday Homes preferably by phone. + 33 4 93 16 03 44 (or by fax/mail: + 33 4 93 16 03 90 / contact@rivieraholidayhomes.com), to enable Riviera Holiday Homes to try and resolve the complaint to your satisfaction. Failure towards this procedure will hinder Riviera Holiday Homes’ ability to resolve the complaint and/or investigate it in fully and any right to compensation will be substantially reduced. In case the renting party leaves the rental object without having informed Riviera Holiday Homes and without having given Riviera Holiday Homes a chance to correct, the renting party withdraws itself from all possible refund. In case the cleanliness of the rental object is not satisfactory, this should be reported to the owner or representative in the form of office/agent, the day of arrival. Riviera Holiday Homes will in all cases try to meet the expectations and wishes of the customers.

9- APPLICABLE LAW

The present contract shall be governed by and interpreted according to French law. Any disputes arising from the present contract shall be referred to the French courts.

10- YOUR SECURITY

Financial Guarantee Riviera Holiday Homes – F.N.A.I.M.